Effective Date: 10.04.2025
Brand Name: Asian Chef

Overview

We at Asian chef strive to provide you with the highest quality wooden cutting pads. However, we understand that sometimes things don’t work out.

If you are not entirely satisfied with your purchase, we’re here to help with a simple, hassle-free return & refund process.

1. Eligibility for Returns

We accept returns only under the following conditions:

• Return request must be raised within 5 working days of product delivery.
• The product must be unused, in its original packaging, and in the same condition as received.
• Products showing signs of use, wear, damage, or alterations will not be accepted.

2. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Reach out to us via:

• Email: asianchefjs@gmail.com
• Phone/WhatsApp: +91 96050 46659

Provide the following details:

• Order Number
• Reason for Return
• Clear images of the product (if damaged or defective)

Our support team will respond within 24 hours with further instructions.

Step 2: Reverse Pickup

• We offer reverse pickup services from your location (subject to availability of courier service in your area).
• If reverse pickup is unavailable, you may be required to self-ship the product to our warehouse.

Step 3: Quality Check

Once we receive the returned product, our team will conduct a thorough quality inspection.

Approval of refund/replacement is subject to:

• Product being unused
• Original packaging intact
• No damage or signs of wear

3. Refund Options

After successful quality check, you can choose from:

Refund Method	Description
Back to Source	Refund credited to your original payment method (Bank/UPI/Card/Wallet)
Store Credit	A custom discount code equivalent to the refund amount (Lifetime Validity)

4. Refund Timeline

Refunds will be processed within 7 working days after successful quality check and approval.

Note: Refund processing time may vary based on your payment provider or bank.

5. Deductions (If Applicable)

Please note:

• Courier Processing Fee & Platform Handling Charges may be deducted from the total refund amount.
• Exact deduction details (if applicable) will be informed during the return process.

6. Products Not Eligible for Return/Refund

We will not accept returns in the following cases:

• Product is used or shows signs of wear and tear.
• Product is damaged due to misuse or mishandling.
• Customized or personalized products (if applicable).
• Return request raised after 5 working days of delivery.

7. Exchange Policy

Currently, we do not offer direct product exchanges.
If you wish to purchase a different product, please initiate a return (if eligible) and place a fresh order separately.

8. Cancellation Policy

Orders can be canceled before they are shipped by contacting us.

Once the order is processed or shipped, cancellation may not be possible without applicable charges.

Refer to our Cancellation Policy for more details.

9. Contact Us for Returns/Refunds

If you have any questions or need assistance regarding returns or refunds, please feel free to reach out to us.

Contact Details:

Asian Chef
Email: asianchefjs@gmail.com
Phone: +91 96050 46659

Address:
Ground Floor, 2/489,
Thozhuthum Parambil Building,
Perumbillissery, Opposite HP Petrol Pump,
Cherpu, Paralam, Thrissur, Kerala — 680561
India

10. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. The revised policy will be effective from the date of publication on this page.