Effective Date: 10.04.2025
Brand Name: Asian Chef

1. Shipping Coverage

We proudly deliver across India.

Our goal is to ensure your high-quality wooden cutting pads reach you in perfect condition and on time, wherever you are located within India.

2. Order Processing Time

• All confirmed orders are processed on the same day (Monday to Friday), provided the order is placed before our daily cut-off time [Insert Time — e.g., 4:00 PM IST].
• Orders placed on Saturdays, Sundays, or Government Holidays will be processed on the next working day.

3. Delivery Time Estimate

Once dispatched, the estimated delivery time is:

Location Type	Estimated Delivery Time
Metro Cities	2-4 Business Days
Tier 2 & Tier 3 Cities	3-5 Business Days
Remote & Outstation Areas	5-7 Business Days

Note: Delivery timelines are indicative and may vary due to unforeseen circumstances such as weather conditions, operational delays, or local restrictions.

4. Shipping Charges

• We offer Free Shipping across India for prepaid orders above ₹[Insert Amount] (if applicable).
• For orders below this value or for specific regions, nominal shipping charges may apply, which will be displayed at checkout.

5. Order Tracking

Once your order is shipped, you will receive a shipment tracking ID and link via:

• Email

You can track the live status of your order anytime through the provided link.

6. Packaging & Handling

Each product is carefully packed using premium, eco-friendly packaging material to prevent any damage during transit.

We ensure:

• Quality checks before dispatch
• Safe & secure packaging
• Proper labeling for easy tracking

7. Delays in Delivery

While we strive to deliver your order within the committed timelines, there might be rare cases of delays due to:

• Logistic Partner Delays
• Weather or Natural Calamities
• Government Restrictions or Lockdowns
• Remote Location Delivery Challenges

We request your patience and assure you that our support team will assist you throughout the process.

8. Incomplete or Incorrect Address

Please ensure the shipping address and contact details provided are accurate.

Orders with incomplete/incorrect address or unavailability of recipient at the time of delivery may result in:

• Delivery Failure
• Re-attempt Charges
• Return-to-Origin (RTO) Costs

For any correction or update in the address, please contact us immediately after placing the order.

9. Undelivered or Lost Packages

If your order is marked as "Delivered" but you haven’t received it, or if it appears lost in transit, kindly contact us within 48 hours of the delivery status update.

We will initiate a thorough investigation with our logistics partner.

10. Customer Support

For any shipping or delivery-related queries, reach out to us at:

Email: asianchefjs@gmail.com
Phone: +91 96050 46659

Our customer support team is available to assist you from Monday to Saturday, [Insert Working Hours — 10:00 AM to 7:00 PM IST

11. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The updated policy will be posted on this page with the revised effective date.